About
Highly driven Team Lead and Product Manager with a proven track record of optimizing operations, leading cross-functional teams, and delivering high-impact results in technology and hospitality sectors. Adept at end-to-end project cycle management, stakeholder engagement, and leveraging tools like Google Sheets, Trello, and Notion to enhance productivity and drive operational excellence.
Work
Delta State, Nigeria
→
Summary
Led cross-functional teams and product development, optimizing operations and driving strategic initiatives for a technology solutions startup.
Highlights
Co-founded I-Tapp Technology Solutions, leading day-to-day operations, including task assignment, resource allocation, and performance tracking across functions.
Designed and implemented operational workflows using Google Sheets and dashboard tools, reducing delays and improving task completion rate by over 40%.
Negotiated a strategic partnership that unlocked workspace, operational resources, and improved visibility, streamlining internal processes.
Spearheaded investor relations and identified scaling opportunities, directly contributing to expansion in service capacity and operational reach.
Positioned the company in the top 1.5% of 300,000 applicants for competitive funding and support programs, increasing access to operational tools and exposure.
Built and maintained robust internal reporting and performance tracking systems, improving output consistency and team accountability across all units.
Abuja, FCT, Nigeria
→
Summary
Supported hotel operations by optimizing workflows, coordinating facility tasks, and improving equipment performance for seamless service delivery.
Highlights
Tracked and maintained operational workflows, identifying bottlenecks and implementing process improvements to enhance cross-functional collaboration.
Coordinated daily tasks for kitchen and facility teams, ensuring seamless operations during high-pressure service periods and reducing service delays by 15%.
Delivered regular updates to supervisors on equipment performance and team productivity, fostering proactive issue resolution.
Recognized as 'Starboard Employee of the Month' on 3 occasions and nominated 4 times for the Starbone Award, reflecting exceptional reliability, teamwork, and operational contribution.
Abuja, FCT, Nigeria
→
Summary
Supervised sales operations, enhanced customer satisfaction, and improved transaction efficiency for both wholesale and retail channels.
Highlights
Built and maintained internal reporting and performance tracking systems, significantly improving output consistency and team accountability for sales operations.
Supervised comprehensive sales processes for both wholesale and retail channels, ensuring efficient order fulfillment and customer satisfaction.
Managed customer interactions and resolved complex issues, achieving an 80% customer satisfaction rate.
Improved transaction speed by 60% through strategic process optimization and efficient sales techniques.
Awards
Top 1.5% – TEF Entrepreneurship Program
Awarded By
Tony Elumelu Foundation (TEF)
Recognized for exceptional entrepreneurial potential and business acumen within a highly competitive program.
Starboard Employee of the Month
Awarded By
Transcorp Hilton
Achieved recognition for outstanding reliability, teamwork, and operational contributions on three separate occasions.
Starbone Award Nominee
Awarded By
Transcorp Hilton
Nominated multiple times for excellence in operational performance and team collaboration.
Skills
Operations & Project Management
Operations & Workflow Management, Process Optimization, Reporting & Performance Tracking, End-to-End Project Management, Strategic Planning, Resource Allocation, Performance Tracking.
Team Leadership & Collaboration
Team Leadership & People Management, Interpersonal & Cross-Functional Communication, Stakeholder Engagement, Team Accountability.
Customer Experience
Customer Experience Support, Customer Issue Resolution, Customer Satisfaction.
Business Development & Strategy
Investor Relations, Market Positioning, Business Goals Alignment, Scaling Operations.
Tools & Systems
Google Sheets, Google Docs, Microsoft Office Suite, Trello, Notion, Inventory Tools.