# SAMUEL FOLUWASHO OLUWAFEMI - Team Lead & Product Manager
Source: https://hello.cv/samuelfoluwasho
Abuja

## Links
- LinkedIn | https://www.linkedin.com/in/samuel-foluwasho-026004189

## About
Highly driven Team Lead and Product Manager with a proven track record of optimizing operations, leading cross-functional teams, and delivering high-impact results in technology and hospitality sectors. Adept at end-to-end project cycle management, stakeholder engagement, and leveraging tools like Google Sheets, Trello, and Notion to enhance productivity and drive operational excellence.

## Work
### Team Lead & Product Manager | I-Tapp Technology Solutions Limited
https://
Led cross-functional teams and product development, optimizing operations and driving strategic initiatives for a technology solutions startup.
- Co-founded I-Tapp Technology Solutions, leading day-to-day operations, including task assignment, resource allocation, and performance tracking across functions.
- Designed and implemented operational workflows using Google Sheets and dashboard tools, reducing delays and improving task completion rate by over 40%.
- Negotiated a strategic partnership that unlocked workspace, operational resources, and improved visibility, streamlining internal processes.
- Spearheaded investor relations and identified scaling opportunities, directly contributing to expansion in service capacity and operational reach.
- Positioned the company in the top 1.5% of 300,000 applicants for competitive funding and support programs, increasing access to operational tools and exposure.
- Built and maintained robust internal reporting and performance tracking systems, improving output consistency and team accountability across all units.
### Trainee Engineer (Operations Support) | Transcorp Hilton
https://
Supported hotel operations by optimizing workflows, coordinating facility tasks, and improving equipment performance for seamless service delivery.
- Tracked and maintained operational workflows, identifying bottlenecks and implementing process improvements to enhance cross-functional collaboration.
- Coordinated daily tasks for kitchen and facility teams, ensuring seamless operations during high-pressure service periods and reducing service delays by 15%.
- Delivered regular updates to supervisors on equipment performance and team productivity, fostering proactive issue resolution.
- Recognized as 'Starboard Employee of the Month' on 3 occasions and nominated 4 times for the Starbone Award, reflecting exceptional reliability, teamwork, and operational contribution.
### Sales Supervisor | Merry Heart
https://
Supervised sales operations, enhanced customer satisfaction, and improved transaction efficiency for both wholesale and retail channels.
- Built and maintained internal reporting and performance tracking systems, significantly improving output consistency and team accountability for sales operations.
- Supervised comprehensive sales processes for both wholesale and retail channels, ensuring efficient order fulfillment and customer satisfaction.
- Managed customer interactions and resolved complex issues, achieving an 80% customer satisfaction rate.
- Improved transaction speed by 60% through strategic process optimization and efficient sales techniques.

## Education
### Federal University of Petroleum Resources, Effurun | Electrical/Electronics Engineering
Second Class Upper Honours | https://

## Awards
### Top 1.5% – TEF Entrepreneurship Program
Tony Elumelu Foundation (TEF) | 2025-01-01
Recognized for exceptional entrepreneurial potential and business acumen within a highly competitive program.
### Starboard Employee of the Month
Transcorp Hilton | 2022-01-01
Achieved recognition for outstanding reliability, teamwork, and operational contributions on three separate occasions.
### Starbone Award Nominee
Transcorp Hilton | 2022-01-01
Nominated multiple times for excellence in operational performance and team collaboration.

## Skills
### Operations & Project Management
Proficient
- Operations & Workflow Management
- Process Optimization
- Reporting & Performance Tracking
- End-to-End Project Management
- Strategic Planning
- Resource Allocation
- Performance Tracking
### Team Leadership & Collaboration
Proficient
- Team Leadership & People Management
- Interpersonal & Cross-Functional Communication
- Stakeholder Engagement
- Team Accountability
### Customer Experience
Proficient
- Customer Experience Support
- Customer Issue Resolution
- Customer Satisfaction
### Business Development & Strategy
Proficient
- Investor Relations
- Market Positioning
- Business Goals Alignment
- Scaling Operations
### Tools & Systems
Proficient
- Google Sheets
- Google Docs
- Microsoft Office Suite
- Trello
- Notion
- Inventory Tools

## Source
Read this profile on Hello.cv: https://hello.cv/samuelfoluwasho
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